Frequently asked questions
Clear answers before you decide.
We encourage families to interview several companies. These answers cover how Hansen McDowell works — and the questions worth asking any liquidator.
Who is best served by an estate sale?
Estate and household liquidation can help when a home needs to be emptied because of a death, divorce, downsizing, relocation, or foreclosure. We begin with a conversation about the property, timeline, and the family's priorities.
What items can be sold?
Nearly anything found in a home may have a buyer: furniture, appliances, antiques, collectibles, tools, jewelry, glassware, linens, holiday items, kitchenware, clothing, coins, vehicles, and more. We assess the full picture before making recommendations.
What does it cost to have a sale?
There is no out-of-pocket cost to conduct the auction. Hansen McDowell's work is paid through an agreed commission, which covers advertising, supplies, time, and expertise. Any separate clean-out work is quoted for the specific property.
What should I do before the first walkthrough?
Please do not throw things away or organize the home before the consultation. Items that look ordinary can still have value, and seeing the property as it is helps us recommend the right plan.
Questions for any liquidator
Key questions to ask every liquidator.
Before you hire, confirm licensing, references, access policies, and what happens to unsold items. We welcome the comparison.
Are you licensed, bonded, and insured?
If not, what protections are in place for the homeowner or estate? Hansen McDowell is licensed and bonded in favor of the State of Ohio. License #2022000139.
Are you a certified personal property appraiser?
Ask whether the liquidator holds relevant appraisal credentials and how that informs pricing and research for your sale.
Do you have current references?
May I have three? Speaking with recent clients is an important part of choosing a liquidator.
Who will have access to my home during the sale process and clean-out?
Will the liquidator always be on site to provide access, supervise, and ensure the security of the property? If not, who will they assign these tasks and responsibilities to?
After the sale, what happens to unsold items?
Does the liquidator now own them to sell or dispose of at their discretion—and profit?
Do you charge a minimum or guaranteed commission?
It should never cost you anything out of pocket to have a sale. If there is not enough value to conduct a sale and perform a clean-out while still netting you a profit, there are other options available to you.
Do you have a retail location or outlet?
Is that a conflict of interest?